Terms of Use

Welcome to Stenvo! We're thrilled to have you here. By using our platform, you agree to these terms.

We've written these terms to be clear and human—no complicated legal jargon. Please read them carefully, as they ensure a safe and smooth experience for everyone in our community.

Our platform allows you to create, design, and order beautiful custom products. We give you the tools, and you provide the creativity.

We ask that you use our services responsibly. This means not using our platform for anything illegal, malicious, or harmful to others. We want to maintain a positive space for all creators.

Your ideas are yours! When you upload a design, you must own the rights to it or have explicit permission to use it.

We have a strict policy against copyrighted, illegal, or offensive content. If we find that a design violates these rules, we may cancel the order to protect the original creators and our community standards.

Once you place an order, we get to work! Orders are officially processed only after payment confirmation.

In some cases, we might ask for proof of payment (like an uploaded receipt or a valid coupon code) to keep things secure and verify your purchase manually.

Quality takes a little time. Production usually takes a few business days depending on the complexity of your custom product.

Once your item is perfectly crafted, we hand it over to our delivery partners. Delivery times will vary based on your location, but we always strive to get your creation to you as quickly as possible.

Because your product is custom-made just for you, we generally cannot accept returns or offer refunds once production has started.

However, we stand by our quality. If your item arrives defective, damaged, or entirely incorrect due to our mistake, please reach out! We make exceptions for these issues and will work to make it right.

Monitors and screens show colors differently. While we use high-end printing technology, the final physical colors may vary slightly from what you see on your digital screen.

The final print quality also heavily depends on the resolution and quality of the design you upload. Better inputs equal better outputs!

Your account is your creative hub. You are responsible for any activity that happens under your account and for keeping your login details secure.

To keep the platform safe for everyone, we reserve the right to restrict or terminate accounts that repeatedly violate these terms or misuse the service.

As we grow and add new features, these terms may occasionally be updated.

We'll do our best to notify you of major changes, but continuing to use the platform means you accept the updated rules.

Have questions about these terms or anything else? We're here to help.