Privacy Policy

At Stenvo, we are deeply committed to protecting your privacy. We believe your personal data belongs to you, and we only ask for what we genuinely need to make our platform work smoothly for you.

This policy explains what information we collect, how we use it, and how we keep it safe. No sneaky stuff, just a friendly promise to treat your data with respect.

When you use our service, we collect basic information needed to serve you.

• Information you provide: Name, contact details (email and phone number), and delivery addresses.
• Uploaded content: The designs you want to print and any files required to process your orders.
• Basic system data: Device type, browser information, and standard web logs to help us improve the platform.

We primarily use your information to get the job done—specifically, to process your custom orders and ensure they arrive exactly where they need to be.

• Order processing: Fulfilling your print requests accurately and quickly.
• Communication: Sending order updates, tracking information, or reaching out if there is an issue.
• Service improvement: Analyzing usage patterns so we can make the platform even better for everyone.

We take financial security seriously. We do not store sensitive banking data (like full credit card numbers) on our own servers.

If you upload payment proof (like a screenshot of a transfer), it is kept strictly confidential and is only reviewed manually by our team to verify and approve your specific order.

We only share your information when it is absolutely necessary to fulfill your order. For example, we must share your name and address with our delivery service partners so your package reaches you.

We implement reasonable, modern security measures to protect your personal data and uploaded designs from unauthorized access, loss, or alteration.

While no system on the internet is 100% foolproof, we work hard to keep your digital space secure and private using standard encryption and secure infrastructure.

You remain in control of your data. You have the right to request access to the information we hold about you, ask us to correct it if it's wrong, or request that we delete it entirely.

To exercise these rights, simply reach out to our support team. We will process your request promptly and transparently.

As privacy laws change or as our platform evolves, we may occasionally update this Privacy Policy.

Any significant changes will be communicated clearly, so you'll always know exactly how your data is being handled. We encourage you to review this page periodically.

If you have any questions or concerns about how we handle your privacy, please don't hesitate to reach out. We value your peace of mind.